Sign up get 15% off + free shipping

Shipping and Delivery

We're here to help. Contact us anytime.

Shipping Time

In-stock items: we aim to ship within 48 hours (excluding weekends)

Pre-order items: Please refer to the dispatch date on the related product page.

Personalization will add 2-4 business days to the processing time of your order.


Expected Shipping Times

Express Priority (Standard): 7-12 business days, depending on your location.

Express Plus: 2-7 business days, depending on your location.

CAN I CHANGE MY SHIPPING ADDRESS? 

We can not change your shipping address after we ship your order. If you need to change your shipping address, please do so within 24 hours. 

Duties and taxes:

For UK and EU orders, All duties and taxes are included in the purchase price, no extra fees on delivery.


About IOSS and European Union VAT:

The Import One-Stop Shop (IOSS) simplifies VAT obligations for businesses selling imported goods to EU buyers. Complying with new EU VAT laws, we are integrated into the IOSS system. For EU countries, the displayed price already covers VAT and duties, and we manage tax settlements with authorities, relieving customers from paying VAT and customs clearance fees.


About UK VAT:

Since establishing our presence in the UK, we've registered our business in compliance with UK VAT laws. For all orders to the UK, the displayed price already encompasses VAT and duties. We handle tax settlements with authorities on behalf of our customers, eliminating the need for buyers to pay VAT and customs clearance fees charged by the transporter.


For the rest of the world: 

You have to settle your tax and duties with FedEx when you receive your order. 

What is dispatch date?

At GRAMS28, our highly demanded products are crafted in small batches to maintain quality. The dispatch date is an estimate, as handmade items require meticulous attention. 


While we strive to ship on time. If your order hasn't shipped by the estimated date, please don't hesitate to contact us. We are committed to providing transparent updates on your order status.

What happens if I have both in-stock and pre-order items in my order?

Your entire order will be shipped together once everything is ready. However, if you'd like to receive certain items separately, we can arrange that at an extra shipping cost.

Order shipped to wrong address:

We cannot assume responsibility for failed delivery attempts due to incomplete or incorrect addresses. Any additional costs incurred to salvage your shipment in such cases will be your responsibility. Please ensure the accuracy of your address information to avoid any issues with the shipping of your order.

What IF I REJECT THE SHIPMENT?

We recognize the impact of duties and taxes on your purchasing decisions and strive to minimize these costs for the best international shipping experience.


Non-compliance with fee payments will lead to order cancellation and a refund, deducting the initial shipping, return shipping fees, a $10 handling fee, and any related expenses or penalties.


For example, with a total payment of $110 ($100 for items + $10 shipping), the return shipping fee is $14, the customs penalty is $12 and the handling fee is $10 you will receive a refund of $64 ($110 - $10 - $14 - $12 - $10).