At GRAMS28, we use a selection of premium leathers that are designed to age beautifully. To ensure your bag maintains its finest form, please follow these essential care guidelines:

Leather Care & Protection

- Keep your bag away from damp or humid environments. 

- If your bag does get wet, immediately wipe away the moisture with a soft, dry cloth and allow it to air dry before storing it. 

- Avoid prolonged exposure to direct sunlight to better preserve the leather’s colour.

- Apply a high-quality leather conditioner or beeswax periodically to maintain the leather’s texture.

Hardware & Zipper Maintenance

- Always be gentle when pulling the zipper to prevent rapid wear and tear.

- To protect both the zippers and the leather seams, do not attempt to force your bag shut when it is overstuffed.

Storage & Shape Preservation

- When your bag is not in use, store it inside the provided dust bag to protect it from humidity and accidental scratches.

- Fill the interior of the bag with acid-free tissue paper to help maintain its original silhouette.

- Always store your bag upright on a flat surface. Avoid stacking other items on top of it, which can permanently distort its shape.

Orders cannot be cancelled/changed 24 hours after they have been placed. If you would like to make amendments to your order, please reach out to us at shop@grams28.com.

We proudly accept major credit cards, including Visa, Mastercard, and American Express. Additionally, we provide seamless checkout options through Shop Pay, Apple Pay, and Google Pay. For added flexibility, customers in the United States, Great Britain, Germany, France, Italy, Spain, Switzerland and most EU countries, can take advantage of our Klarna instalment payment method.

To elevate your shopping experience, we're excited to announce that we now offer the flexibility of accepting payments in multiple currencies. Our platform dynamically adjusts the currency during checkout based on the country you input, ensuring a hassle-free shopping experience. Seamlessly accommodates transactions in the following currencies: USD, GBP, EUR, AUD, AED, SGD, CAD, MXN, HKD, CHF and JPY.

If you have received a defective product, please reach out to us at shop@grams28.com with photos of your product, and we will rectify the issue.

Some coupon/discount codes cannot be used on a preorder or on an item that is already discounted. If you're trying to use the code on something full-price and still receiving an error message, make sure that you're typing in the code character-sensitive as written. 

Our regular discount codes will not work on limited edition items. However, any rewards redeemed through your GRAMS28 Membership can be applied to these items. Additionally, members in Platinum & Diamond tiers will receive a special discount code for limited edition products.