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General FAQ

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Cancellation / change of order

Orders cannot be cancelled/changed 24 hours after they have been placed. If you would like to make amendments to your order, please reach out to us at shop@grams28.com.

What payment methods do you accept?

We proudly accept major credit cards, including Visa, MasterCard, and American Express. Additionally, we provide seamless checkout options through Shop Pay, Apple Pay, and Google Pay. For added flexibility, customers in the United States, Great Britain, Germany, France, Italy, Spain, Switzerland and most EU countries, can take advantage of our Klanra installment payment method.

What currency will I place my order in?

To elevate your shopping experience, we're excited to announce that we now offer the flexibility of accepting payments in multiple currencies. Our platform dynamically adjusts the currency during checkout based on the country you input, ensuring a hassle-free shopping experience. Seamlessly accommodates transactions in the following currencies: USD, GBP, EUR, AUD, AED, SGD, CAD, MXN, HKD, CHF and JPY.

Defective products:

If you have received a defective product, please reach out to us at shop@grams28.com with photos of your product, and we will rectify the issue.

DISCOUNT CODE FOR PREORDER or DISCOUNTED ITEMS

Some coupon/discount codes cannot be used on a preorder or on an item that is already discounted. If you're trying to use the code on something full-price and still receiving an error message, make sure that you're typing in the code character-sensitive as written.