Notifications
Notifications
Orders cannot be cancelled/changed 24 hours after they have been placed. If you would like to make amendments to your order, please reach out to us at [email protected].
We proudly accept major credit cards, including Visa, Mastercard, and American Express. Additionally, we provide seamless checkout options through Shop Pay, Apple Pay, and Google Pay. For added flexibility, customers in the United States, Great Britain, Germany, France, Italy, Spain, Switzerland and most EU countries, can take advantage of our Klarna instalment payment method.
To elevate your shopping experience, we're excited to announce that we now offer the flexibility of accepting payments in multiple currencies. Our platform dynamically adjusts the currency during checkout based on the country you input, ensuring a hassle-free shopping experience. Seamlessly accommodates transactions in the following currencies: USD, GBP, EUR, AUD, AED, SGD, CAD, MXN, HKD, CHF and JPY.
If you have received a defective product, please reach out to us at [email protected] with photos of your product, and we will rectify the issue.
Some coupon/discount codes cannot be used on a preorder or on an item that is already discounted. If you're trying to use the code on something full-price and still receiving an error message, make sure that you're typing in the code character-sensitive as written.
Our regular discount codes will not work on limited edition items. However, any rewards redeemed through your GRAMS28 Membership can be applied to these items. Additionally, members in Platinum & Diamond tiers will receive a special discount code for limited edition products.
