My bag or folio is broken, what do I do? 

First of all we are sorry to hear this! Please contact our customer service team on shop@gram28.com with your original order number and photos of the damage. 

We will assess the damage and discuss repair options with you. 

What is covered under the lifetime warranty? 

We offer a lifetime warranty covering repairs or replacements for functional damages. 

This means if there's a functional damage which prevents you using the product, we will fix it for you. This includes all stitching, zips, metalwork, and handles. We do not cover related costs, such as shipping. We’ll assess the item and contact you to agree the most appropriate resolution. Please note, this warranty does not cover the natural ageing of materials or normal wear and tear.