Warranty and Repair

We're here to help. Contact us anytime.

My bag or folio is broken, what do I do?

First of all we are sorry to hear this! Please contact our customer service team on shop@gram28.com with your original order number and photos of the damage.

We will assess the damage and discuss repair options with you.

How much is the cost of repair?

Please contact our customer service team at shop@gram28.com with your original order number and photos of the damage. We will get back to you with a quotation on the repair cost.

What is covered under the lifetime warranty?

We offer a lifetime warranty covering repairs or replacements for functional damages.

This means if there's functional damage that prevents you from using the product, we will fix it for you. This includes all stitching, zips, metalwork, and handles. We do not cover related costs, such as shipping. We’ll assess the item and contact you to agree on the most appropriate resolution. Please note, this warranty does not cover the natural aging of materials or normal wear and tear.