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New FAQ's

Cancellation / Change of Order

Orders cannot be cancelled/changed 24 hours after they have been placed. If you would like to make amendments to your order, please reach out to us at

What payment methods do you accept?

We accept Visa, Mastercard, and American Express credit/debit cards on our webshop through a secure checkout.

Discount code during sale period

*Some discount codes are temporarily disabled during Sale period. 

What currency will I place my order in?

We currently have multi-currency display on our site for your convenience. However, we are only able to accept orders in USD at this time.

Defective products:

If you have received a defective product, please reach out to us at with photos of your product, and we will rectify the issue.

Discount code for preorder or discounted items

Some coupon/discount codes cannot be used on a preorder or on an item that is already discounted. If you're trying to use the code on something full-price and still receiving an error message, make sure that you're typing in the code character-sensitive as written.