14 Day Money back Guarantee

If you purchased any GRAMS28 product don't like it, you have 14 days to arrange for a return and refund. No questions asked.

To be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition. To arrange a return, please email shop@grams28.com with your original order number and reason for the return. We will email you details on where to send the returned item/s. GRAMS28 will not cover the cost of return shipping.

Once your item/s received and inspected, we will send you an email to notify that we have received your returned item/s. If the same are in an acceptable condition a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

You may exchange any item if you are not satisfied with the size, color, or fit; Returns or Exchanges can be made for any item with a defect. If your item has a defect, we will happily pay your return shipping.

The shipping cost is non - refundable.

We do not provide refunds if the package is held by customs.

A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.

You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.

The shipping cost is non - refundable.

NOTE : When returning an item over $75, you should consider using a trackable shipping services or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund, returned orders which we do not receive.