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My experience with the 114 Leather Folio took an unexpected and delightful turn, thanks to the outstanding customer service that transformed a great product into an extraordinary personal treasure. This tale of exceptional attention to detail and customer care earns a resounding 5-star review, particularly due to the diligence of Angela, a Customer Services Representative who exemplified what true quality assurance and control (QA/QC) should be.

After placing my order for the folio, I realized I had missed the opportunity to add my initials—a detail that would have personalized this already impressive item. Before I could lament this oversight, Angela from customer service reached out to me proactively. She noticed the absence of my initials on the order and contacted me to ensure that this personal touch was not overlooked. Her initiative and thoughtfulness in securing this detail before the folio went into production was not just impressive; it was a game-changer.

Angela’s intervention underscored a level of customer service that goes beyond the ordinary. It wasn’t just about correcting an order; it was about elevating the entire experience to ensure the product I received was precisely what I wanted, down to the last detail. This act of care and precision speaks volumes about the company’s commitment to quality and customer satisfaction.

The monogrammed 114 Leather Folio, enhanced by this personalized service, became much more than an accessory. It became a testament to…