Shipping and Delivery_International market

SHIPPING RATES

Shipping Zones

Zone 1

China, Taiwan, the Philippines, South Korea, and Thailand

Zone 2

Macao SAR

Zone 3

Qatar, Saudi Arabia, Kuwait, Bahrain, India, Israel, Jordan, and Oman

Zone 4

New Zealand and Norway

We do not provide free shipping for Zones 1, 2, and 4.

Standard Shipping

Free for orders USD89 or above, otherwise USD5 for Zone 3, and USD10 for Zone 5.

Please note standard shipping is not eligible for countries in Zones 1, 2, and 4.

Express Shipping

Zone

Rates

Zone 1

Small Items - USD20 | Large Items - USD25

Zone 2

Orders over USD89 - Free otherwise USD5

Zone 3

Small Items - Free for orders over USD349, otherwise USD25 | Large Items - USD20

Zone 4

Small Items - USD25 | Large Items - USD80

Zone 5

Orders over USD349 - Free otherwise USD35

What are small and large items?

Small items are our folios, accessories, apparel and crossbody bags except the following:

172 Camera Sling, 191 Rio Crossbody, 193 Hobo Bag

Large items include our backpacks, briefcases, duffles, totes, 191 Rio Crossbody Bag, 193 Hobo Bag and 172 Camera Sling.

Not sure which category your item belongs to? Contact us.

DELIVERY TIME

In-stock items: Dispatched within 48 hours (excluding weekends and public holidays).

Customized Items: Please allow an additional 2-4 working days for your artisans to personalize your piece.

Pre-order items: Check the “Dispatch Date*” on the specific product page for estimates.

Expected Shipping Times

Please refer to the table below for a detailed breakdown of expected shipping times for your country or region:

Zone

Standard Shipping

Express Shipping

Zone 1

N/A

2-5 working days

Zone 2

N/A

1-2 working days

Zone 3

7-12 working days

2-5 working days

Zone 4

N/A

3-8 working days

Zone 5

8-12 working days

3-5 working days

Can’t find your country / region? Please contact us for an estimated shipping time.

*Note on "Dispatch Date”: To maintain our high quality standards, we produce in small batches. While we strive for precision, these dates are estimates. If your order is delayed, we promise transparent updates.

Delay might occur during peak seasons (e.g. VIP Sales and public holidays etc.), please allow extra time for your order to be delivered.

DUTIES AND TAXES

You are responsible for settling any local taxes or duties directly with FedEx upon delivery.

MANAGING YOUR ODER

Changing Your Shipping Address:
You have a 24-hour window after placing your order to request an address change. Once the item has been dispatched, we are unable to redirect the shipment.

Split Shipments:
If your order contains bothin-stock and pre-order items, we will ship the entire order once the pre-order item is ready.
Want your in-stock items sooner? Contact us to arrange a split shipment (additional shipping fees apply).

Wrong Address:
GRAMS28 is not responsible for shipment failures due to incorrect or incomplete addresses provided at checkout. Please double-check your details to ensure your leather goods reach you safely.

Rejected Shipments:
If a shipment is rejected due to non-compliance with local fees or refusal to accept, your refund will be processed minus:

1. Original shipping fees.
2. Return shipping fees.
3. A $10 USD handling fee.
4. Any applicable customs penalties.

NEED ASSISTANCE?

Our team is here to help. If your order hasn't moved within the estimated timeframe, or if you have questions about your order, please contact us.