Frequently Asked Questions

How does this work?

You can earn points through purchase (1USD = 1Point), by referring a friend, or by following our social media.
Points can be converted into Rewards, which can be applied directly in your next purchase.

Can I stack my Rewards on top of other discounts?

Yes, rewards can be used on top of other discounts!

I cancelled my membership and now I want to rejoin. Can I recover my membership?

Welcome back! Please contact us at shop@grams28.com and we will re-enroll you. 

My points didn’t show up.

It typically takes 10 to 15 minutes for us to process your points. If you think your points are not showing accurately, please contact us at shop@grams28.com.

Explain Point Status to me.

Approved: These points can be redeemed for rewards immediately.

Pending: These points are processing.

Cancelled: These points are reverted. Usually due to order cancellation.