We stand by the quality of our craftsmanship. If your selection isn't quite right, we are here to help with a seamless return or exchange process within 30 days of delivery.

To qualify for a refund, exchange, or store credit, your items must:

1. Be returned within 30 days of your delivery date.

2. Be in its original, unused, and unaltered condition.

3. Include all original tags and packaging.

4. Be uncustomized (items that have been customized are ineligible for refunds/exchanges).

Tip: Choose store credit instead of refund. We will add an extra 10% value to your credit amount as a thank you for staying with us.

A shipping label will be provided by us during the return process to ensure a hassle-free experience.

To Return: A shipping cost of CHF29 will be deducted from the refund.

To Exchange: Free on orders above CHF205.

CHF29 will be charged on orders under CHF205 for the return shipping cost.

1. Request Authorization: Email us at shop@grams28.com with your order number. Please do not send items back without prior approval, as they will be rejected.
2. Receive Your Label: We will provide a shipping label.
3. Prepare the Package: Include the return label inside your package.
4. Ship Securely: If self-shipping, we recommend using a trackable service. We cannot refund items that do not arrive at our warehouse.
   
   We meticulously inspect all returns. Items must be in saleable condition. GRAMS28 reserves the right to reject returns that do not comply with our policy. Rejected items may be sent back to the original shipping address at the customer’s expense.

• Customized Items: Any product modified or personalised.
• Final Sale Items: Products marked as "Final Sale" on the product page.
• Discounted Pre-Orders: Items secured at a promotional pre-order price.