We stand by the quality of our craftsmanship. If your selection isn't quite right, we are here to help with a seamless return or exchange process within 30 days of delivery.

To qualify for a refund, exchange, or store credit, your items must:

1. Be returned within 30 days of your delivery date.

2. Be in its original, unused, and unaltered condition.

3. Include all original tags and packaging.

4. Be uncustomized (items that have been customized are ineligible for refunds/exchanges).

Tip: Choose store credit instead of refund. We will add an extra 10% value to your credit amount as a thank you for staying with us.

For returns and exchanges, you can:

1. print your own label and ship to our 3rd party collection point, or

2. request a shipping label from us.

If you would like us to provide you with a shipping label, a USD 35 shipping fee will be deducted from your refund.

1. Request Authorization: Email us at shop@grams28.com with your order number. Please do not send items back without prior approval, as they will be rejected.
2. Prepare the Package: Choose your preferred way of shipping and include a return label inside your package.
3. Ship Securely: If self-shipping, we recommend using a trackable service. We cannot refund items that do not arrive at our warehouse.
   

• Customized Items: Any product modified or personalised.
• Final Sale Items: Products marked as "Final Sale" on the product page.
• Discounted Pre-Orders: Items secured at a promotional pre-order price.