GRAMS28 CORONAVIRUS UPDATES

  • Shipping Offer
  • Courier Status
  • Our Response
  • Coronavirus  Tips

Stay at home to slow the spread of the new coronavirus. With social distancing more important than ever, we offer following Shipping Offer.

  1. Free Standard Shipping on orders over USD40 to 14 countries / areas
  2. up to 60% off Express Shipping to all countries
  3. Free Express on order over USD180 to all countries

1. Free Standard Shippingfor orders over USD40 

to the following countries / areas

United States, United Kingdom,

Singapore, Hong Kong, Macao, Taiwan,

Germany, France, Spain, Italy,

Australia, Malaysia, Thailand, Indonesia,

2. Up to 60% off on Express Shipping to all countries

Countries

Before

Now - start from

Couriers | working days

Hong Kong

$10

$5

SF Express | 1-2 days

Taiwan

$10

$6.5

SF Express | 1-2 days

Singapore

$16

$6.4 (60% off)

UPS Express | 4-5 days

United States

$20

$8.9 (60% off)

DHL Express | 2-4 days

United Kingdom

$23

$11.8 (60% off)

DHL Express | 2-4 days

Germany, France, Spain

$23

$9.5 (60% off)

UPS Express | 2-4 days

United Arab Emirates

$22.5

$9 (60% off)

Aramex Express | 3-4 days

Japan

$17

$8.5

UPS Express | 2-4 days

South Korea

$20

$8 (60% off)

UPS Express | 2-4 days

Indonesia

$18.5

$9.3

DHL Express | 2-4 days

Canada, Mexico

$20

$10

DHL Express | 2-4 days

Australia

$25

$12.5

DHL Express | 4-6 days

Norway, Austria, Denmark,

Sweden, Switzerland, Ireland,

Finland, Poland

$26.5

$13.3

UPS Express | 2-4 days

3. Free Express Shipping on all orders over USD180 to all countries

Coronavirus shipping update (July, 2020)

While restrictions are now easing in some countries, we know that this pandemic is far from over. Here at Grams28, we continue to take precautions to prevent the spread of the coronavirus by practicing social distancing, encouraging our staff to work from home, and reducing work hours for the safety of our craftsmen and workers. 


We’re also continuously working with our shipping carriers to make sure you receive your orders ASAP. As of today, DHL Express and UPS Express continue to provide stable delivery and on-time shipments, while most standard shipping services like DHL eCommerce and their partner postal services are struggling to keep up with their promised delivery time. Because these carriers rely largely on cargo space aboard passenger flights, the reduction of passenger flights by 90% also means there is limited capacity for standard mail transport.



Update 2nd July: 
Singapore:
Free Standard Shipping to Singapore is back, enjoy free shipping to Singapore on all orders

Canada:
The Standard shipping option to Canada is temporary suspended due to the long transition time between DHL eCommerce and Canada post as a result of staff shortage at the Border Protection. For more details please visit: https://bit.ly/2ZwGa4j

Express Shipping

We’re committed to covering the cost of added shipping costs during this time so we can provide our customers with the fast and reliable shipping you’ve come to expect from Grams28. 


We encourage our customers to choose express shipping to avoid long waiting times. As such, we’re offing up to 60% off express shipping. Choose express shipping at checking and save up to 60% on shipping costs in most countries, with free express shipping on all orders over USD180.

Standard Shipping

We continue to offer free standard shipping to 16 countries / areas. However, due to delays and reduced capacity with some local postal services, we’re no longer able to offer standard shipping in the following countries: 


Japan, South Korea, New Zealand


Instead, we encourage customers in these countries to choose express shipping at checkout to save 50% on shipping costs. 

We're all in this together, a new crazy world order.

We hope everyone are safe and good during this tough time. With many uncertainty, we want to thank you for your continuous support and trust in our small independent brand.

Will you continue to launch new products?

We still have many new products to launch and we will continue our work as long as we can. For the time being, we will keep you update on new product launch.

What is the plan for online fulfillment?

Our fulfillment is currently up and running and taking extensive precautions to ensure the safety of its workers. We’re continuing to closely monitor local and governmental guidelines to ensure our craftsmen and workers are cared for.

Will my shipment be delayed?

Our order processing time may increase to 1–3 business days. US and International shipments may be delayed to varying degrees due to reduced network capacity.

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