GRAMS28 CORONAVIRUS UPDATES

  • Shipping Offer
  • Courier Status
  • Our Response
  • Coronavirus  Tips

Stay at home to slow the spread of the coronavirus. 

With social distancing more important than ever, 

we continue to offer shipping discount in this holiday season.

1. Free Standard Shippingfor orders over USD40 

to the following countries / areas

United States, United Kingdom,

Singapore, Hong Kong, Macao, Taiwan,

Germany, France, Spain, Italy,

Australia, Thailand

2. New Express Shipping Offer up to 60% off 

on Express Shipping to all countries

20% off express shipping on orders under US$ 39

35% off express shipping on orders over US$ 40

40% off express shipping on orders over US$ 90

60% off express shipping on orders over US$ 140

3. Free Express Shipping on all orders over USD170 to all countries

Coronavirus shipping update (November, 2020)

The pandemic has affected many things in our daily lives, one of the largest being international standard shipping and postal services. Because these carriers rely largely on cargo space aboard passenger flights, the reduction of passenger flights also means there is limited capacity for standard mail transport. We still have no idea when these will return to normal. 


To take up the strain, express shipping services such as DHL, UPS, and Aramex maintain regular delivery schedules worldwide. Grams28 strongly recommends choosing an express delivery service this season, and we would love to help you by offering a huge discount on our express shipping fees.



Update 5th November: 


The Standard shipping option to these countries are suspended due to the long transition time between DHL eCommerce and their local postal service. Express shipping to these country remain fast and promising. 


Canada, Malaysia, Indonesia, Portugal, 

Brazil, Japan, South Korea, New Zealand

Express Shipping

We’re committed to covering the cost of added shipping costs during this time so we can provide our customers with the fast and reliable shipping you’ve come to expect from Grams28. 


We encourage our customers to choose express shipping to avoid long waiting times. As such, we’re offing up to 60% off express shipping to most countries, with free express shipping on all orders over USD170.

Standard Shipping

We continue to offer free standard shipping to 14 countries / areas on orders over USD40. However, due to the increase in mailing volume, delay on all international standard shipment are expected from 5 - 10 days in this holiday season.


Instead, we encourage customers in these countries to choose express shipping at checkout to save 60% on shipping costs. 

We're all in this together, a new crazy world order.

While restrictions are now easing in some countries, we know that this pandemic is far from over. Here at Grams28, we continue to take precautions to prevent the spread of the coronavirus by practicing social distancing, encouraging our staff to work from home, and reducing work hours for the safety of our craftsmen and workers. That will also increase our order process time to 1-3 business days. 

Will you continue to launch new products?

We still have many new products to launch and we will continue our work as long as we can. For the time being, we will keep you update on new product launch.

What is the plan for online fulfillment?

Our fulfillment is currently up and running and taking extensive precautions to ensure the safety of its workers. We’re continuing to closely monitor local and governmental guidelines to ensure our craftsmen and workers are cared for.

Will my shipment be delayed?

Our order processing time may increase to 1–3 business days. Most standard shipping services like DHL eCommerce and their partner postal services are struggling to keep up with their promised delivery time. Because these carriers rely largely on cargo space aboard passenger flights, the reduction of passenger flights also means there is a limited capacity for standard mail transport. US and International shipments may be delayed to varying degrees due to reduced network capacity. Delay on all international standard shipment are expected from 5 - 10 days in this holiday season.


Instead, we encourage customers in these countries to choose express shipping at checkout to save 60% on shipping costs. 

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