- SHIPPING
- RETURN
- ORDER
WHERE TO?
- United States
- N&S Americas
- Asia
- Europe
- Middle East
Shipping details for United states orders
Special note:
The coronavirus pandemic has disrupted many flight routes, and our standard shipping option may be delayed in delivering your parcel -- we are sorry. We recommend using DHL Express for all US orders to avoid long waiting times. And we are offering 60% on express shipping to help you receive your order faster during this period.
Shipping offer for US orders:
We are now offering free standard shipping on all to US and 60% off on DHL Express Shipment starting at USD8
United States Import Tax & Custom Fees:
The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value. The tax & duty threshold is the amount at which a person begins paying taxes based on the declared value of an item.United States calculates using the FOB method, which means the import duty and taxes are calculated only on the customs values of the imported goods. (We will lower the customs values when we ship to avoid any import tax)
Duty Threshold: 800USD
Import Duty for our product: 8%
Standard Shipping to US
We use DHL eCommerce for Standard shipment to the US. DHL eCommerce is DHL standard parcel delivery services, by offering more flexibility and affordable prices to ship lightweight parcels. They specialize in high-volume shipping, partnering with different carriers to handle last-mile delivery (in the US, the USPS handles DHL eCommerce's last-mile delivery). It usually will take 8-13 working days to deliver. Here is a recent DHL eCommerce shipments to the US for reference. (Updated 19th April)
Express Shipping to US
We use DHL Express for express shipment to the US. DHL Express global teams ensure fast delivery with end-to-end tracking and customs clearance. It usually will take 2-4 working days to deliver. Here is a recent DHL Express shipments to the US for reference. (Updated 19th April)
Canada
Standard shipping (5 - 8 working days)
DHL express shipping (3 - 5 working days)
Brazil
Standard shipping (7 - 14 working days)
DHL express shipping (3 - 7 working days)
Mexico
Standard shipping (7 - 14 working days)
DHL express shipping (3 - 7 working days)
Hong Kong
Standard shipping (1 - 2 working days)
Commercial and Industrial area : S.F. Express
Residential and remote address : HK Smart Post
Check information for HK Post Smart Post HERE
Taiwan and Macao
S.F. Express (1 - 2 working days)
Singapore and Malaysia
Standard shipping (5 - 9 working days)
DHL Express Shipping (2 - 4 working days)
Japan and South Korea
Standard shipping (5 - 9 working days)
DHL Express Shipping (2 - 4 working days)
Australia and New Zealand
Standard shipping (5 - 9 working days)
DHL Express Shipping (3 - 5 working days)
Thailand, Philippines, Vietnam, Cambodia, Indonesia
Standard shipping (5 - 9 working days)
DHL Express Shipping (3 - 5 working days)
Free
US$10 (Free > US$60)
US$10 (Free > US$60)
Start from USD17.1
US$10 (Free > US$60)
Start from USD13.1
US$10 (Free > US$60)
Start from USD21.7
US$10 (Free > US$60)
Start from USD22.6
United Kingdom
Standard shipping (5 - 9 working days)
DHL express shipping (3 - 5 working days)
Germany, France, Netherlands,
Belgium, Italy, Turkey
Standard shipping (5 - 9 working days)
DHL express shipping (3 - 5 working days)
Switzerland, Ireland, Spain, Portugal,
Denmark, Finland, Norway, Sweden,
Poland, Russia, Israel
Standard shipping (7 -14 working days)
DHL express shipping (3 - 5 working days)
US$10 (Free > US$60)
Start from US$50.4
US$10 (Free > US$60)
Start from US$20.6
US$10 (Free > US$60)
Start from US$20.6
India
Standard shipping (9 - 15 working days)
DHL express shipping (3 - 7 working days)
UAE
Standard shipping (7 - 14 working days)
DHL express shipping (3 - 6 working days)
US$10 (Free > US$60)
Start from US$44.5
US$10 (Free > US$60)
Start from US$37.9
HOW LONG BEFORE MY ORDER SHIPS?
All in-stock orders (both standard and expedited) are processed within 1-2 business days.
WHERE CAN I FIND MY TRACKING?
All orders are traceable via a tracking link provided in your shipping confirmation email.
WHERE DOES GRAMS28 SHIP?
We ship to almost everywhere in the world. If you don’t see shipping option for your countries during checkout, please send us an email at shop@grams28.com
DO I HAVE TO PAY DUITES AND TAXES?
In most cases, you will be charged a duty (tax) on your order. We do not handle this tax, your local customs agency will handle that and charge you the correct amount in accordance with your local laws.
WHAT IF I REFUSE DELIVERY?
Refused packages—and those that are not received due to negligence on the part of the recipient—are refunded once received by us, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
WHERE IS THE ORDER SHIP FROM?
Our product are ship from workshop in Hong Kong, where we made all our products.
OTHER NOTE
We are not responsible for any un-completed and wrong address. If the package returned because of un-completed address, wrong address and unclaimed, buyers have to take responsibility for extra charge shipping fee. Please kindly be sure the address you provided is a right one.
WHAT IS YOUR RETURN POLICY?
If you purchased any GRAMS28 product, you have 14 days to arrange a return for refund, exchange or store credit.
To return a purchase, your items must meet the following conditions:
1. Be returned within 14 days of your delivery date
2. Be in its original, unused, unaltered and unwashed condition
3. Be returned with original tags and packaging
4. If you apply for store credit, you will receive an extra 10% credit of value for the items you return.
We are not able to provide an exchange or refund on any of our products that have been personalised. We also are not able to offer an exchange or refund on any sale or markdown products.
We reserve the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
We will not cover the cost of return shipping, and we do not provide refunds if customs hold the package.
HOW DO I START A RETURN?
Please complete this Return Form before returning your order. We will email you details on where to send the returned item/s.
Returns that are sent without our prior knowledge will be refused.
For added safety, please insure all packages with a tracking number or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund, returned orders which we do not receive.
Refund will be issued back to your original payment method within 14 business days of receiving your return.
CAN I CANCEL/ CHANGE MY ORDER?
Orders are cancelable for up to 4 hours after they are placed.
If you have any questions, please send us an email at shop@grams28.com.
WHAT CURRENCY ARE YOUR PRICES IN?
All purchases are payable in US Dollars, and, unless otherwise noted, prices for all of our items are listed in USD.