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  • SHIPPING
  • RETURN
  • ORDER
HOW MUCH DOES SHIPPING COST?

Hong Kong

Singapore

United States

Rest of World

FREE

5USD - Free over 140USD 

5USD - Free over 140USD 

10USD - Free over 140USD 

HOW LONG DO THEY TAKE?

Hong Kong

Singapore

United States

Rest of World

Tai-Q-Bin

DHL eCommerce

DHL eCommerce

DHL eCommerce

1-2 business days

5-7 business days 

7-14 business days 

7-21 business days  

HOW LONG BEFORE MY ORDER SHIPS?

All in-stock orders (both standard and expedited) are processed within 2-3 business days. 

WHERE CAN I FIND MY TRACKING?

We will send you your package’s tracking number in a shipping confirmation email once your order leaves our warehouse.

OTHER NOTE

We are not responsible for any un-completed and wrong address. If the package returned because of un-completed address, wrong address and unclaimed, buyers have to take responsibility for extra charge shipping fee. Please kindly be sure the address you provided is a right one.


In most cases, you will be charged a duty (tax) on your order. We do not handle this tax, your local customs agency will handle that and charge you the correct amount in accordance with your local laws. 

WHAT IS YOUR RETURN POLICY?

If you purchased any GRAMS28 product don't like it, you have 14 days to arrange a return and refund.

To return a purchase, your items must meet the following conditions: 

1. Be returned within 14 days of your delivery date

2. Be in its original, unused, unaltered and unwashed condition

3. Be returned with original tags and packaging 


We will not cover the cost of return shipping and we do not provide refunds if the package is held by customs. 


*Final Sale items are not eligible for a return.


We reserve the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.


HOW DO I START A RETURN?

To arranges a return, please email shop@grams28.com with your original order number. We will email you details on where to send the returned item/s. 


Returns that are sent without our prior knowledge will be refused. 


For added safety, please insure all packages with a tracking number or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund, returned orders which we do not receive. 


Refund will be issued back to your original payment method within 14 business days of receiving your return. 

CAN I CANCEL/ CHANGE MY ORDER? 

Orders are cancelable for up to 4 hours after they are placed.

If you have any questions, please send us an email at shop@grams28.com.

WHAT CURRENCY ARE YOUR PRICES IN?

All purchases are payable in US Dollars, and, unless otherwise noted, prices for all of our items are listed in USD.

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