First of all we are sorry to hear this! Please contact our customer service team on email@example.com with your original order number and photos of the damage.
We will assess the damage and discuss repair options with you.
We offer a lifetime warranty covering repairs or replacements for functional damages.
This means if there's functional damage that prevents you from using the product, we will fix it for you. This includes all stitching, zips, metalwork, and handles. We do not cover related costs, such as shipping. We’ll assess the item and contact you to agree on the most appropriate resolution. Please note, this warranty does not cover the natural aging of materials or normal wear and tear.