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Shipping and Delivery

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Shipping Time

In-stock items: we aim to ship within 48 hours (excluding weekends)

Pre-order items: Please refer to the dispatch date on the related product page.

Personalization will add 2-4 business days to the processing time of your order.

Expected Shipping Times

Express Priority: 7-10 business days, depending on your location.

Express Plus: 5-7 business days, depending on your location.


We can not change your shipping address after we ship your order. If you need to change your shipping address, please do so within 48 hours. 


We understand that duties and taxes play a big role in impacting your decisions to make a purchase, which is why we will do our best to help mitigate these taxes and provide the best international shipping experience that we can.

However, failure to comply with the payment of such fees will result in your order being cancelled, and the issue of a refund, minus the initial shipping cost + return shipping fees + a $10 handling fee + any expense and penalty generated by such action.

I.e. If your total payment is $110 ($100 for the items + $10 for shipping), the return shipping fee is $14, the customs penalty is $12 and the handling fee is $10 you will receive a refund of $64 ($110 - $10 - $14 - $12 - $10).

What is dispatch date?

At GRAMS28 we craft our new and highly demanded products in small batches. Allowing our craftsman to work more seamlessly to retain the high level of quality you have grown to expect. Once we complete your piece to our satisfaction, we will ship it to you by the estimated dispatch date.

The dispatch date is an estimation. Many factors can impact our production timeframes since our products are handmade and require a lot of attention to detail. Retaining a high level of quality is vitally important. For that reason, we can't guarantee the items ship out on time. If you find your order hasn't shipped out by the estimated dispatch date, please feel free to reach out. We promise to be as transparent as possible about the status of your order.

What happens if I have both in-stock and pre-order items in my order?

Your entire order will be shipped together once everything is ready. However, if you'd like to receive certain items separately, we can arrange that at an extra shipping cost.

Order shipped to wrong address:

We will not be responsible for any failed delivery attempts due to incomplete/wrong addresses. You will be responsible for any extra costs to salvage your shipment, if the shipping of your order faces such issues. Kindly ensure that you have entered the correct address.

Duties and taxes:

For countries in the European Union:

In conjunction with the new VAT laws set by the EU, we have registered our business in the IOSS system to ensure that our customers from the EU will have the best possible experience when buying our products.

What is IOSS:

The Import One-Stop Shop (IOSS) is the electronic portal businesses can use starting from the 1st of July 2021 to comply with their VAT e-commerce obligations on distant sales of imported goods. The IOSS facilitates the collection, declaration and payment of VAT for sellers that are making distant sales of imported goods to buyers in the EU. The IOSS also makes the process easier for the buyer, who is only charged at the time of purchase, and therefore does not face any surprise fees when the goods are delivered.

Since we have registered in the IOSS, we will collect VAT  for all orders European Union Countries, and settle the tax with authority on the customer's behalf, so buyer doesn’t have to pay the VAT and a customs clearance fee charged by the transporter. For information please visit:

For the rest of the world: 

You have to settle your tax and duties with FedEx when you receive your order. 

Pre-paid tax countries:

For certain countries, we notice a high rate of shipment abandonment due to customs duties and taxes, and for that reason, we will collect Tax & Duties and settle with FedEx on the customer’s behalf. Below are a list of countries that need to pre-pay for Tax & Duties:

- Indonesia